Fab Finches are completely dedicated to ensure you and your birds are looking and feeling fabulous!
If you have any suggestions or comments please email us.
Making A Purchase:
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart.
After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
Confirmation of Order:
When confirmation of order is received, this is to indicate that we have received your order.
All orders accepted by Fab Finches are subject to the following conditions, not withstanding anything which may be stated to the contrary by the customer unless otherwise by a director of Fab Finches in writing.
1. Prices
All prices quoted are at the time of order:
a. Exclude delivery to the UK mainland subject to condition 2a
b. Ex-works for export.
c. Inclusive of VAT.
2. Delivery Charges
a. Delivery charges is chargeable on all orders at the current rate (please see delivery page)
3. Despatch
a. All goods are usually dispatched within 2 working days.
4. Damage / loss in transit
a. Goods should be inspected on receipt and the delivery paperwork only signed once the goods have been checked, any damage shortage should be advised in writing to the carriers and to ourselves within 7 days.
b. Damaged goods must be retained for inspection at Fab Finches discretion.
c. Damaged goods returned to Fab Finches will only be accepted if carriage is paid and after the company’s prior written consent.
d. Non delivery must be advised in writing to the carriers and ourselves within 14 days of date of advice note.
5. Returns
a. Returned goods must be sent carriage paid and arrive in good condition.
b. If you purchase as a consumer, your contract is governed by the Sale of Goods Act 1979 as amended and the Consumer Protection (Distance Selling) Regulations 2000 (DSR) which you may find here http://www.hmso.gov.uk/si/si2000/20002334.htm
Please note that if you return correctly supplied goods under DSR, you will be responsible for the cost of doing so.
6. Payment
a. All goods must be paid in full before dispatch or at the point of order, including pre-order items.
7. Risk and title
a. Risk shall pass to the customer when the goods are delivered to or collected by the customer and his agent.
8. Warranty
a. You are covered by the sale of goods act & distance selling regulations.
9. Sales promotion documentation
a. All images, photos, graphic and artwork within Fab Finches catalogues, technical circulars, price lists, websites and all literature remain the property of Fab Finches and this imagery may not be used on any literature, brochure, website or any advertising medium without the prior written consent of. Fab Finches.
b. We reserve the right to stop producing or to change, for any reason whatsoever, any products in our collection, without prior notice
10. Use of the Trademark
a. Fab Finches trademark may not be used on headed notepaper, nor in a brochure or website or on any advertising medium without the prior written consent of Fab Finches.
The content of our website, social media, promotional materials and emails including all text, trademarks, logos and any other design are protected by copyright laws in the UK. Fab Finches do not allow any unauthorised attempt to copy, modify, distribute or reproduce any content from our websites or social media outlets.
Website Computer Cookies
Here at Fab Finches we use cookies (small computer text files) to store information on your local computer for a limited time.
Some of the cookies are required to make our website work, ensure your security when logged into our site and maintain the functions that support the order process.
We also have performance cookies that help improve our service by giving us an insight into how our site is being used.
We see these cookies as essential and must be accepted in order to continue the use of our website.
Third-party and targeting cookies are connected with services such networks as social media that provide share, like & pin buttons.
GDPR
Your information is only used through a secure link direct with our delivery partners for shipping purpose ONLY.
All orders are removed from all Systems after 1 year once products are out of warranty periods.
Customers who subscribe to products for updates on their availability, e.g when a product arrives back into stock will only ever receive a notification once a product is in stock again.
We use the following items on our website
Google Analytics
Google Ads
Facebook
Twitter
Instagram
Trustpilot
PayPal
McAfee Secure
AddThis
Customer Stock Email Alerts
GlobalSign SSL Certificate
MailChimp email marketing
We only use your personal information to administer your account, provide you with any products and services you may have requested from us and provide the relevant aftercare if required. If at any time you would like to delete your account or would like to erase your data from our database (which we purge regularly to withhold GDPR standards) you may simply contact us and request us to do so.
You can contact the data controller through our contact form on this website.
An email will be sent from TrustPilot 7 days after ordering asking how your order went and what you think to the products received. This is similar to the eBay and Amazon feedback system as it helps customers old a new gain trust in our FabFinches UK brand and shows we are a Genuine UK Company.
You can unsubscribe from our mailchimp newsletter at any stage, (you may contact us too) you have the option of opting into our newsletters at the checkout, order page and throughout the website.