Customer Help
Our fabfinches team is always here to assist.
Common purchase queries answered
Orders and Shipping
Depending on the shipping service selected at checkout, usually within 2-4 working days.
Simply visit the My Account page, where you can view all order and favourite prodcuts.
This can be changed during the checkout process – as billing and shipping addresses can be different.
All orders, have notifications from order confirmation, to picking and dispatch. This is usually done within a few hours of order.
We never keep any card payments on file, all orders are processed with PayPal one of the biggest card payment systems in the world. You are fully protected by SSL certification as well as PayPals excellent secure networks.
UK VAT at 20% is applied to each order.
We do ship worldwide. Simply add the product you would like to the checkout, and fill in your billing address to see if we ship to your location.
We have multiple warehouses, some items will arrive in more than one package… however we do try combine these when it is possible.
If you need to swap an item
Returns and Exchanges
Orders can be retuned back to us within 30days if you are unhappy with your order.
This is a rare situation, please email us through the contact page and we can arrange for this to be sorted for you.
We will arrange this by email with you as we have multiple warehouses.
Please email us through this form ASAP to change a delivery address on an order.
You can change an order/cancel it providing its not already been sent, we work on a fast shipping dispatch system and aim to send orders quickly. Please email us to find out where in the system your order is and we may be able to cancel it for you. If not we can arrange something like a return once its arrived.
Currently we do not accept pre-orders due to the ongoing situation with the world and uncertain stock arrival dates. We do offer a system where you can enter your email address into the product page and receive a notification when it arrives back into stock.
Customer Service – Further Information
Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Any questions or queries you can send us a email through our contact page and we will be happy to help
Shipping & Delivery
We aim to dispatch in-stock orders as soon as possible (weekdays only) of receiving payment, we will inform you by email when your order has been dispatched. Our standard delivery time is 48hrs from the day of dispatch to mainland UK only. If you require delivery on a specific day just add the date to the “Order Notes” section on the address page. Optional faster delivery upgrades are available at the checkout stage.
At every stage of your online Fab Finches order an email will be sent confirming payment received, processing and through to dispatch.
Each product page has the delivery price for that item & instock or pre-order notice.
Delivery may work out cheaper if more then one item is added to the basket.
All items should be checked on arrival for damage. If you are unable to do so they must be signed for as ‘unchecked’, failure to do so in the event that an item is damaged may affect the claims process.
Privacy & Security
What are the payment options?
All major debit / credit cards are accepted.
We also accept – Postal Orders, Cheque’s and Bank Transfer
Payment can me made with a debit card or credit card through our website via Paypal, you do not have to have a Paypal account and all details are secured through ‘Secure SSL’ (padlock) via Paypal.
When using a debit or credit card though Paypal we ensure that at no point do we see or hold any of your card/payment details, the process is fully automated and 100% secure. We do not store credit card details nor do we share customer financial details with any 3rd parties.
Unfortunately we currently do not take orders over the phone – although this is something we are looking to add again soon.
If you are a business requiring an invoice, you may continue through the checkout.
At the end of the checkout “select cheque” the website will then create an invoice and details which you can then pay by cheque.
Please note you do not require a Paypal account to pay by Paypal – you can checkout as a guest.
Returns & Replacements
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at EU Distance Selling Directive.
As the purchaser you may return goods to Fab Finches so long as we receive notification in writing via email within 14 working days of delivery,
you can contact us through our contact page. Goods must be in their original packaging, unused and undamaged.
Should the customer wish to return the goods within the 14 working-day period
then it is the customers’ responsibility to return the item to Fab Finches in a resalable condition and at their own cost.
If it is not possible to arrange transport then our staff can arrange collection on your behalf.
Where Fab Finches arranges the collection, a collection charge will be levied;
this amount is to cover the cost of collecting the items.
All items should be checked on arrival for damage. If you are unable to do so they must be signed for as ‘unchecked’,
failure to do so in the event that an item is damaged may affect the claims process.
Ordering
Our online card payments are transacted through PayPal, at no point do we see or hold any of your card/payment details.
The process is fully automated and 100% secure. All major debit/credit cards are accepted.