Customer Service –

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment

Any questions or queries you can send us a email or call us on 07493 282287

Shipping & Delivery
We aim to dispatch in-stock orders within 48hrs (weekdays only) of receiving payment, we will inform you by email when your order has been dispatched. Our standard delivery time is 48hrs from the day of dispatch to mainland only. If you require delivery on a specific day just add the date to the “Order Notes” section on the address page.

At every stage of your online Fab Finches order an email will be sent confirming payment received through to dispatch.

Each product page has the delivery price for that item & instock or pre-order notice.
Delivery may work out cheaper if more then one item is added to the basket.

All items should be checked on arrival for damage. If you are unable to do so they must be signed for as ‘unchecked’, failure to do so in the event that an item is damaged may affect the claims process.

Privacy & Security
What are the payment options?

Payment can me made with a debit card or credit card through our website via Paypal, you do not have to have a Paypal account and all details are secured through
‘Secure SSL’ (padlock) via Paypal.

When using a debit or credit card though Paypal we ensure that at no point do we see or hold any of your card/payment details, the process is fully automated and 100% secure. We do not store credit card details nor do we share customer financial details with any 3rd parties.

Unfortunately we currently do not take orders over the phone

All major debit / credit cards are accepted.
We also accept – Postal Orders, Cheque’s and Bank Transfer

If you are a business requiring an invoice, you may continue through the checkout.
At the end of the checkout “select cheque” the website will then create an invoice and details which you can then pay by cheque.

Please note you do not require a Paypal account to pay by Paypal.

Returns & Replacements
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at EU Distance Selling Directive.

As the purchaser you may return goods to Fab Finches so long as we receive notification in writing via email within 14 working days of delivery,
you can contact us through our contact page. Goods must be in their original packaging, unused and undamaged.
Should the customer wish to return the goods within the 14 working-day period
then it is the customers’ responsibility to return the item to Fab Finches in a resalable condition and at their own cost.
If it is not possible to arrange transport then our staff can arrange collection on your behalf.
Where Fab Finches arranges the collection, a collection charge will be levied;
this amount is to cover the cost of collecting the items.

All items should be checked on arrival for damage. If you are unable to do so they must be signed for as ‘unchecked’,
failure to do so in the event that an item is damaged may affect the claims process.

Ordering
Our online card payments are transacted through PayPal, at no point do we see or hold any of your card/payment details.
The process is fully automated and 100% secure. All major debit/credit cards are accepted.

Payment, Pricing & Promotions
Ordering – You may order any of our products by the following methods…

Our Website – Our checkout procedure is straight forward & secure.